In The News

New Office Address Opens July 1

On July 1, 2016, Dr. Abi-Hanna will begin seeing patients at his new Stanford Children's Health office:

14777 Los Gatos Blvd., Suite 200

Los Gatos, CA  95032

 

For those familiar with the area, you will find us right above Starbucks & Subway at Highway 85 and Los Gatos Blvd (Bascom Ave).

Dr. McCracken Has Departed

Marjorie McCracken , M.D., has departed from the pratice.  She made her announcement in April and her final day taking care of patients was on May 31, 2016.  We are sorry to see her go! Dr. Abi-Hanna will continue to provide you with excellent specialty care.  Please contact our staff for assistance through this transition.

Tracy Office CLOSED

Dr. Abi-Hanna's Tracy satellite office is now closed.  We apologize for this inconvenience.  Dr. Abi-Hanna will be available through Stanford Children's Health beginning July 1, 2016.  Patients with Health Plan of San Joaquin, Hill Physicians Medical Group, River City Medical Group will need a new, contracted Pediatric GI physician.  Please contact your primary care doctor.  All patients may continue to reach Dr. Abi-Hanna by phone for advice at (408) 358-3573.

Our Community

Connecting Families of Children With Inflammatory Bowel Disease

1/3 of Crohn's disease and ulcerative colitis cases start in childhood.  A support group can help children meet other children with their condition and can provide families with a valuable network to share experiences, challenges, and solutions.  To join, contact Viki Escobar, our office manager.

Welcome To Our Site

Pediatric Gastroenterology Associates provides children and their families with superb, accesible medical care.  Pediatricians, family practicioners, and other healthcare providers tap our expertise for help managing common and uncommon gastrointestinal, liver, and nutritional problems.  We see patients in our offices as well as children who are hospitalized at our affiliated hospitals.

General Information

Appointments
Please contact our office to schedule an appointment at (408) 358-3573

Check-in

Please arrive on time for your appointment, as we may have to reschedule if you arrive late. For the initial visit, the patient must check in 15 minutes prior to the appointment time. Your Co-Pay or Deductible will be collected at check-in. Please inform the staff whenever there have been insurance, address, or other important changes.
 
Initial Visit

Sometimes there are delays in receiving information from your doctor, so if you have them, please bring with you or arrange to be faxed to us copies of:

  • All x-rays, ultrasound, CT scan, MRI, procedure reports, laboratory reports, and growth charts.
  • Current Insurance Card.
  • HMO Referral form and your co-pay if applicable.
  • A completed Registration Form For A New Patient.


Cancellation Fees

For all cancellations, 1 full business day notification is required or a fee will be incurred. Our after-hours answering service will not accept any message regarding an appointment cancellation.
 
Payments and Fees
All co-pays and deductibles are due at the time of your appointment.
We accept major credit cards, cash and checks.
 
Insurances
We accept most insurances. Please contact our office for insurance verification.
If your insurance is an HMO, you will need an authorization from your primary care doctor for the consultation.  Our staff will take care of authorizations for your follow-up visits.


Billing Question
If you have any questions with regards to billing, you may contact Metro Billing at
(408) 448-9213.

Prescription Refills
Please ask your pharmacist to fax us the prescription refill request during normal business hours. If your prescription requires insurance authorization, please be sure to request your refill at least 48 hours prior to running out.
 
Medical Record Copies
We will provide you with a copy of your child's medical records for a fee. Please submit a completed Request for Medical Records form available on our Forms page. The office staff will inform you of the total fees due after your written request has been reviewed.

Emergencies
This website should not be used for medical emergencies. If you are experiencing a life-threatening emergency, please dial 911 or go to your nearest emergency room. For after-hours advice, please call (408) 358-3573 and the on-call doctor will be contacted. All other non-urgent messages, including prescription refills will be returned within 24 business hours.

Frequently Asked Questions

What if my child is a patient of Dr. McCracken or Dr. Nguyen?

Adel Abi-Hanna, M.D., will continue to provide your specialty care.  Dr. Abi-Hanna will have access to your child's medical record and will pick up virtually where Dr. McCracken or Nguyen left off.  Please allow our receptionists to assist you. 

What about urgent appointments?
If your pediatrician feels your child needs to be seen right away, please have the pediatrician call us to discuss the case. We might decide to start some tests in advance of the appointment, or schedule an earlier appointment.

What will happen at the first appointment?
We will ask a lot of questions to get to know your child. We will give your child a full physical exam that may include a rectal exam, and we may request blood or stool tests or an x-ray. Procedures such as endoscopies are not done at the first visit.  Please bring a current list of the medications your child is taking including over-the-counter medications, vitamins, and herbal products.


Should my child fast for the first visit?
No, please feed your child normally. In fact, bringing a snack and entertainment is a good idea.

Can I talk to the doctor without bringing my child?
No.  Your child must be present and examined at all visits for us to provide the best medical care. If you wish to speak to the doctor in private, before or after the visit, please let the doctor or our receptionist know, and we’ll be happy to arrange it.

Can a relative bring my child or can my child come on their own?
To comply with the law and to make sure we are able to give the best medical advice, we request that at least one parent or legal guardian accompanies your child.  Older teenagers under 18 can on occasion come on their own for follow-up visits, with parent permission, if they have a good understanding of their medical condition.

What if I'm running late?
In order to give all patients adequate time with their doctor, please let us know as soon as possible if you think you will be late.  Please click on our "Policies" section on the upper right hand corner of our webpage.  A missed or late appointment prevents another child from being seen on time.

What are your office hours?
The main office at 2577 Samaritan has appointments 9 AM - 5 PM.  Our receptionists are available to assist you between 9 AM - 12 PM and 2 PM - 5 PM.  We also have office hours in Tracy several days each month.  Salinas office hours are set by Natividad Medical Center.  Please see Locations for contact information.